Leadership

ONE POINT OF CONTACT

We place as much emphasis on service as we do on security. We keep things simple, appointing a single dedicated Customer Service Manager to look after your business and the security practitioners we assign to your contract.

Specialists behind the scenes

Your Profile Contract Manager looks after a maximum of 5 accounts. No more. It’s a ratio that’s very low compared to others in our industry. On hand with support and advice when you need them is our team of specialists, experts in areas such as Health & Safety, Surveys and Installation, Electronics and more.

REGULAR REVIEWS

Also supporting your Customer Service Manager are SAS’s General Manager, and the CGGAL Group Directors. Providing strategic direction to the development of our business, they’ll also meet regularly with you to look after yours. They’ll listen to and sort out the big issues, while your dedicated manager works at the coal face, agreeing and implementing detailed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).These clearly define what we will deliver and monitor how well we do it.