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ONE POINT OF CONTACT
We place as much emphasis on service as we do on security. We keep things simple, appointing a single dedicated Customer Service Manager to look after your business and the security practitioners we assign to your contract.
SPECIALISTS BEHIND THE SCENCE
Your Profile Contract Manager looks after a maximum of 5 accounts. No more. It’s a ratio that’s very low compared to others in our industry. On hand with support and advice when you need them is our team of specialists, experts in areas such as Health & Safety, Surveys and Installation, Electronics and more.
REGULAR REVIEWS
Also supporting your Customer Service Manager are SAS’s General Manager, and the CGGAL Group Directors. Providing strategic direction to the development of our business, they’ll also meet regularly with you to look after yours. They’ll listen to and sort out the big issues, while your dedicated manager works at the coal face, agreeing and implementing detailed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).These clearly define what we will deliver and monitor how well we do it.
As well as direct, dynamic management, SAS draws its strength from its Security Officers, men and women who are a cut above the competition for a number of reasons.
  • Screening is carried out to ensure objective impartiality
  • References are taken up covering a period of 5 years.
  • Selection is made on the basis of the client’s needs.Far froma one-size-fits-all approach adopted by ordinary securitycompanies, we look in detail at your organization’s profile and the specific demands made by the environment in which you operate.

Taking the long term view

We see security as a lasting career opportunity for our people, a philosophy we encourage in the care we take to train them. Far from attracting stop-gap jobbers, our practice is to recruit those looking further ahead. We open doors to new opportunities and challenges, and we reward commitment and initiative.

Reap what we sow

The rewards can be measured in a number of ways:

  • For the individual, it amounts to a better package, in terms of pay, pensions, prospects and promotion.
  • For our clients, it means reassurance and consistency of service, professionalism and peace of mind. Plus the benefits of building a solid team around you.

We train in-house

Thanks to careful selection, many of our security staff already brings a wealth of experience with them. But we leave nothing to chance.

Every member of the SAS team – management included – undergoes customized training to match the demands that will be made of them.

We adhere to training Code of Practice, standards which we regard as a minimum. As well, our stepped, co-ordinated programme seeks to build on the broad-based learning we foster with Site-Specific and Continuation Training. Our courses range from First Aid to Crisis Management, Close Surveillance to Remote Electronic Monitoring.

Our Client